Shipping Policy for wood & more
1. General Information
We ship within Germany and to selected countries. All orders are carefully packed and shipped via a reliable shipping provider.
2. Shipping Costs
Shipping costs depend on the destination and order size.
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Germany:
- Standard shipping: Free of charge
- Typical delivery time: 2–3 business days
-
Switzerland:
- Standard shipping: €12.90
- Typical delivery time: 3–5 business days
-
EU countries:
- Standard shipping: €13.90
- Typical delivery time: 3–5 business days
-
Other countries: Shipping is available upon request. Costs vary depending on destination and order volume.
3. Delivery Times
Delivery times may vary depending on the destination.
- Germany: 2–4 business days
- EU countries: 3–5 business days
- Other countries: Delivery time upon request
Please note that high order volumes or exceptional circumstances may cause delays. If your delivery is delayed, we will inform you promptly.
4. Shipment Tracking
Once your order has been shipped, you will receive an email with a tracking link, if available from the shipping provider.
5. Damaged or Lost Shipments
If your shipment is damaged or lost in transit, please contact us immediately at [your email address] or by phone at [your phone number]. We will investigate the issue and offer a solution, such as a replacement or refund.
6. Shipping Restrictions
Certain products may not be shipped to all countries due to size or weight restrictions. We reserve the right to cancel orders if shipping to the specified country is not possible.
7. Customs and Taxes
For deliveries outside the EU, customs duties, taxes, and fees may apply. These must be paid by the customer directly to the relevant authorities upon importation.
